How well could you manage time while learning remotely? Digital Learning Student Questionnaire Question Title * 1. (2020), "The role of digital learning toward students' satisfaction and university brand image at educational institutes of Pakistan: a post-effect of COVID-19", Asian Education and Development Studies, Vol. Measure the experience of remote education with these distance learning survey questions for students. How instructor immediacy behaviors affect student satisfaction and learning in web-based courses. Ringle, C., Wende, S. and Will, A. Students are not the only ones looking for more at-home learning: parents and teachers are also on board. How stressful is distance learning for you during the COVID-19 pandemic? (2011), Student Satisfaction and Learning Outcomes in E-Learning: An Introduction to Empirical Research, Information Science Reference Hersey, PA. Grønseth, A.S. (2018), “Migrating rituals: negotiations of belonging and otherness among Tamils in Norway”, Journal of Ethnic and Migration Studies, Vol. As a respondent, the process of filling in a survey goes quite smoothly. Learn everything about Likert Scale with corresponding example for each question and survey demonstrations. 6 No. Sign up for free . What you learn from a customer satisfaction questionnaire can help shape every aspect of your organization; whether that be fine-tuning the website, upgrading aspects of your products or services, or even providing better customer service. 43 No. 6, pp. The emphasis is on the learning, rather than just digital. 372 No. Refer to Tables 3 and 4, and Figure 4, direct and indirect hypotheses were empirically tested. Litvin, S.W., Goldsmith, R.E. Digital lessons may also include the creation of digital objects for assessment, such as a video, powerpoint or something similar. 19, pp. Robust email survey software & tool to create email surveys, collect automated and real-time data and analyze results to gain valuable feedback and actionable insights! E-information quality is vital to develop a student e-learning system and to motivate the students to avail of the online learning facility. Khodadad Hoseiny, S.H., Noori, A. and Zabihi, M.R. Download the paper . Parasuraman, A., Zeithaml, V.A. While taking into account other features, e-WOM is similar to offline WOM (Litvin et al., 2018). Third, the current study fills the gap by exploring the post-effect of COVID-19 in the context of a South Asia country and targeted most affected countries from COVID-19. This study proposes a research model that examines the determinants of student learning satisfaction in a blended e-learning system (BELS) environment, based on social cognitive theory. The structural model was also assessed after the evaluation of the measurement model. ahead-of-print. This whole mechanism causes to increase university brand image in the tense condition of COVID-19 and allow the universities to start their normal operations. Despite the limited quality of the website, a few studies focus on the association between the quality of the website and students' academic achievements. This breakdown cut out the physical contacts between the educational institutions and students that enhance the demand of ICT in the learning of the students around the globe. 3, pp. Dziuban, Moskal, Brophy-Ellison and Shea (2007) found six key elementsthat contribute to students’ satisfaction : an enriched learning However, effective e-learning has positive impact on the satisfaction level of the student and this study proposed the hypothesis that: E-learning of the students has a positive association with the satisfaction of the students. Along with this contribution, the current study also contributed that to launch e-learning effectively, universities require a good brand image which is possible by promoting e-WOM and student satisfaction. 104-112. 55 No. ICT coupled with the e-service quality and e-informational quality offers many new benefits to students, which numerous undergraduate and postgraduate programs have begun to explore. Dayan, R., Heisig, P. and Matos, F. (2017), “Knowledge management as a factor for the formulation and implementation of organization strategy”, Journal of Knowledge Management, Vol. Furthermore, this study is also helpful for the teachers to deliver lectures online by using the online learning platform. If you need any help with designing a survey, customizing the look and feel, or deriving insights from it, get in touch with us. (2005), Smart-PLS Version 2.0 M3, University of Hamburg, Hamburg. The universities now started online classes for the students that not only can affect the learning of the students but also can affect their satisfaction level regarding the brand image of the university. The e-service quality scale consisted of four dimensions with 22 items was adapted by Parasuraman et al. The training questionnaires ensure that the trainees are able to put into practice the learnings they get from a specific training into their respective workplace, or to their common work routines. 2, pp. Therefore, the HTMT ratio was used to assess the discriminant validity of constructs. A case study regarding an internet-based university, Proceedings of the European Conference on E-Learning, A literature review of the factors influencing E-learning and blended learning in relation to learning outcome, student satisfaction and engagement, Maturity levels of student support E-services within an open distance E-learning university, E-learning platforms in business education for skill acquisition, Nigerian Journal of Business Education (NIGJBED), ES-QUAL: a multiple-item scale for assessing electronic service quality, Measuring students' satisfaction for quality education in e-learning university, Does e-learning service quality influence e-learning student satisfaction and loyalty? (2010) also proved that e-learning has a positive effect on student satisfaction. The target population of this study was students of public and private universities. 1041-1049. An online questionnaire was used to collect data from the education sector of Pakistan included private and public sector universities that started to use an online learning system for educational continuity in the current situation of COVID-19. Once you get the survey results, generate reports, and share them with your team. Use the community survey software & tool to create and manage a robust online community for market research. 1, pp. Findings revealed that ICT, e-service quality and e-information quality are positively contributed toward students' e-learning which ultimately leads to create positive e-word of mouth and students' satisfaction. and Samah, A. I read well and follow written direction well. As previous studies investigated a significant positive effect of e-information on student learning (Alkhalaf et al., 2013; Mammo and gulube, 2019). Your response will only be used for survey purposes. 308-329. Sultan, P. and Wong, H.Y. Students can rate their experience on a scale of 1-5 and share it with the school authorities. 18-25. Consistent with the current study, Le Hoanh et al. Complete Likert Scale Questions, Examples and Surveys for 5, 7 and 9 point scales. It was quite challenging for some to adjust to the ‘new normal’ and missed the in-person interaction with their teachers. Know whether students use a laptop, desktop, smartphone, or tablet for distance learning. In addition, educational and non-educational institutions of Pakistan have adopted ICT in the lockdown situation while communicating to the students and other business stakeholders through online business meetings. The permanent web-connected students are sufficiently being affected by online education procedures and sources of information. 1S, pp. 9 No. Muhammad Farhan Basheer currently works at the School of Economics, Finance and Banking (SEFB), University Utara Malaysia. 16 No. The results of this study provided the implications to enhance brand image through e-WOM and student satisfaction. 3, pp. 155-164. In the age of information, the technology and in particular the information technology in the shape of e-learning has landscaped the education industry. Finally, this study proved that to develop a better student e-learning system, ICT, e-service quality and e-information quality is required which further promote e-WOM and student satisfaction. Positive e-WOM generate impressive university brand image and lead the universities to fight with COVID-19. Previous studies also highlighted a significant relationship between e-WOM and brand image (Jalilvand and Samiei, 2012; Kim et al., 2014; Vahdati and Mousavi Nejad, 2016). 2617-2633. 30 No. (2015) proposed a new and advanced criterion (HTMT ratio) to assess the discriminant validity and they agreed that the Fornell–Larcker criterion was one of the effective methods to evaluate discriminant validity but this approach had not detected the lack of discriminant validity in various research situations. 27 No. How helpful your [School or University] has been in offering you the resources to learn from home? Vahdati, H. and Mousavi Nejad, S.H. The authors concluded that satisfaction was most impacted by learning convenience combined with the effectiveness of e-learning tools. Evidence suggests that increasing globalization, urbanization and excessive exploitation of natural and environmental resources has increased the likelihood of pandemics (Grønseth, 2018; Cunningham et al., 2017). (2014), “Information and communication technology (ICT) in higher education: advantages, disadvantages, conveniences and limitations of applying e-learning to agricultural students in Iran”, Procedia-Social and Behavioral Sciences, Vol. Research shows that teachers and course designers should pay closer attention to students’ learning styles. Online Learning Survey is used by organizations that are giving online courses or by companies to train their employees remotely. Vate-U-Lan, P. (2020), “Psychological impact of e-learning on social network sites: online students' attitudes and their satisfaction with life”, Journal of Computing in Higher Education, Vol. Shehzadi, S., Nisar, Q.A., Hussain, M.S., Basheer, M.F., Hameed, W.U. 2, pp. Know how much time do students spend while taking an online course. (2019), four-item scale was used to measure e-WOM. 37, pp. The first set contains questions about demographic and general characteristics of the sample, such as age, gender, location, domain, and level of study. The image of the university plays an important role in forming students' decision making. 2, pp. Majorly, this study has vital implications for the government of Pakistan, as in the critical situation of COVID-19, universities are unable to carry on the education system. (2018), “A retrospective view of electronic word-of-mouth in hospitality and tourism management”, International Journal of Contemporary Hospitality Management, Vol. The school management teams need to offer full support to both teachers and students to make distance education comfortable and effective. Question Sample on E-Learning: Student Satisfaction. Student satisfaction was measured by nine items that were developed by Headar et al. E-WOM is not limited to some particular technology or particular population (Gupta and Harris, 2010). Thus, the purpose of this study is to examine the role of digital learning toward students' satisfaction and university brand image at educational institutes of Pakistan in this pandemic situation of COVID-19. This question collects responses about the overall experience of the students regarding online education. The latently impending shift from the classical design of teaching and training is a source of both the challenges and opportunities for higher education institutions. Muhammad does research in Business Economics, Operational management and Financial Economics. 3, p. 1. A clamour for more social, agile, and digital Learning and Development, alongside recent challenges to the effectiveness of classroom training and eLearning in business, have … 4, pp. By managing brand expectations, management minimizes the gap between the university's predicted image and students' perception of brand image. A laptop or desktop would be an ideal choice for its screen size and quality. 2. For researchers, it is important to go back to the general Statement of the Problem to make sure that their survey questionnaire can really answer as to what is found in the S.O.P. He has more than 5 years of teaching experience in different public and private universities and has number of research publications in international well reputed (SSCI, ESCI, Scopus, ABDC, and HEC indexed) journals. How to Prepare a Training Questionnaire. After you learn about the metrics, you can downlad our FREE template. Mann-Whitney, means, standard deviations, and chi-squared tests were used according to data characteristics. 70, pp. This study is undertaken to examine the role of information and communication technology (ICT), e-service quality and e-information quality towards brand image of universities by concentrating on students’ e-learning, e-word of mouth and satisfaction.,The target population was the students of public and private universities in Pakistan. (2011), “Using servqual to assess the quality of e-learning experience”, Computers in Human Behavior, Vol. We shared an online link via Facebook and WhatsApp groups to reach most of the University students to fill up the online questionnaire. 17 No. (2010), “How e-WOM recommendations influence product consideration and quality of choice: a motivation to process information perspective”, Journal of Business Research, Vol. Udo, G.J., Bagchi, K.K. Real time, automated and robust enterprise survey software & tool to create surveys. The questionnaire was divided into 4 sets with each set comprising of questions related to factors that impact satisfaction on e-learning. (2019), the highest quality of education associated with e-learning can help the universities in increasing the satisfaction of students. You can also use a ready-made survey template to save on time. This study proposes a research model that examines the determinants of student learning satisfaction in a blended e-learning system (BELS) environment, based on social cognitive theory. https://doi.org/10.1108/AEDS-04-2020-0063, Copyright © 2020, Emerald Publishing Limited. Effective satisfaction of students arises when the information and knowledge received to have the same quality as was expected by students and it positively influences the mentality of students (Dominici and Palumbo, 2013). An empirical verification of the community of inquiry framework. Staying at home all the time and balancing multiple things can be stressful for many people. Peng, P.J. Second, the study is among the pioneering study that proposed a framework to develop a good online learning system which can promote university brand image. I like to solve problems and try to figure things out on my own. Reily, B.C. This effective satisfaction may reduce in the case of e-learning and affect the reputation of the institution like in the case of coronavirus lockdown, many institutions go for the online learning that may affect the student's satisfaction along with institutions' reputation. 87-96. 19-27. Cunningham, A.A., Daszak, P. and Wood, J.L. The target population was the students of public and private universities in Pakistan. In this tough situation of coronavirus, there is an extensive level of need about the high quality of e-information that enhances the e-learning of the students. The objective of the current study was to examine the impact of the ICT, e-service quality and e-information quality on the e-learning of the students in the higher education institutes of Pakistan. Better students' e-learning system has the ability to foster e-WOM and student satisfaction. They can collect feedback and add Input Table field for users, students and employees to evaluate and rate the instructor, lecture and other materials used during online learning. Better e-service quality has the potential to help the paradigm shift in universities. Yilmaz, R. (2017), “Exploring the role of e-learning readiness on student satisfaction and motivation in flipped classroom”, Computers in Human Behavior, Vol. Additionally, to ensure a better student e-learning system, better e-information quality must be provided. Henseler et al. The current situation around the globe has increased the requirement of ICT in terms of student learning due to the coronavirus breakdown. Explore the list of features that QuestionPro has compared to Qualtrics and learn how you can get more, for less. and Chaudhry, N.I. Currently, the situation of coronavirus also boosts up the use of technology, as most of the universities have started an online session that creates the positive and negative e-WOM that influences the brand image of the universities. How often do you talk to your [School/University] classmates? The world has a long history of deadliest pandemics. I can set my own schedule and complete my work on time. She has taught New media and communication, PR & advertising, Introduction to mass communication, Risk management, Communication theories, training and development and these all combine to support her hybrid profession linking with communication and management. (2005) with eight items for efficiency, four items for system availability, seven items for the fulfillment and three items for privacy. This study has novel contribution in literature in the domain of digital learning. They should provide support in terms of technological infrastructure and process framework. satisfaction construct. Preview. 3, pp. Martínez-Argüelles, M., Castán, J. and Juan, A. 16, pp. Henseler, J., Ringle, C.M. Nsamba, A. 49 No. She has 3 years working experience as a lecturer and visiting lecturer in various public and private sector colleges and universities. Oduma, C.A., Onyema, L.N. 1123-1143. We received a total of 408 questionnaire responses and useable responses were 374 that we used for data analysis (see Figure 2). 7-15. Get actionable insights with real-time and automated survey data collection and powerful analytics! Create online polls, distribute them using email and multiple other options and start analyzing poll results. 332-347. Introduction Educational sciences have long been interested in how … It has been discovered by analysts who not only highly experienced but young persons are also an important source of e-WOM. Furthermore, the results of the study also proved that e-service quality is a positive contribution to promote student e-learning. Better quality of e-service can encourage students for learning through an online system. the relationship of social presence in online learning to satisfaction with the instructor. His current projects are ‘Pyramidal ownership and firm performance', Agency Theory, and Entrepreneurial Finance. Therefore, this study contributed to the literature by developing a framework in response to the COVID-19. 1, pp. 26 No. 384-403. 21 No. 3. But recently, the World Wide Web has considerably changed the way of communication converting the term WOM into a new term e-WOM (Wu et al., 2010). Refer to Table 1 except for a few values, factor loadings exceeded the recommended value of 0.60 for both countries. Based on a study by Bhat and Bashir (2018), information technology and communication was measured by 15 items from which advantage contained four items, compatibility had three items, ease of use consisting of five items and perception had three items. Distance education lacks proximity with teachers and has its own set of unique challenges. Jayakumar, G.D.S. Zeglat, D., Shrafat, F. and Al-Smadi, Z. B. Pham, L., Limbu, Y.B., Bui, T.K., Nguyen, H.T. Students must allocate some time to play and exercise while staying at home to take care of their health. Students' satisfaction is the judgment that the information and knowledge quality or the information and knowledge themselves is coping with students' expectations. The comparison between typical services and web-based services has given a base for the perception that all the features of service quality do not influence the whole service quality given to the students to the same degree (Alkhalaf et al., 2013). Hence, along with other implications, the major practical implication of this study is that this study providing the solution to resolve various issues related to the online learning system as a post-effect of COVID-19. Student Survey for Digital Learning Directions: Thank you for participating in this survey. Powerful business survey software & tool to create, send and analyze business surveys. Sidra Shehzadi is a Ph.D candidate of Communication studies from school of Multimedia Technology and Communication, UUM. Moreover, based on a study by Udo et al. Do you use digital technologies in school? Along with the theoretical implications, the current study also has significant practical implications. 1, pp. and Swartz, L.B. Moreover, based on a study by Lee et al. How often do you have a 1-1 discussion with your teachers? Create and launch smart mobile surveys! How helpful are your teachers while studying online? Therefore, this study suggested a comprehensive framework for online learning in universities. The developed instrument consists of 26 items grading on a six-points Likert scale the level of satisfaction that students feel regarding different aspects of learning. (School of Multimedia Technology and Communication. 111-136. The advanced marketing instrument, university branding, is utilized to get students involved, interested and put the institution in competition. How do you feel overall about distance education?

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